Customer Service

SHIPPING POLICY

DOMESTIC & INTERNATIONAL SHIPPING
We use USPS (United States Postal Service) for all domestic and international shipments. We ship worldwide. All in stock items will ship within 24-48 hrs. Orders placed over the weekend and on holidays will ship the following business day. Once your order is shipped, you will receive tracking information via email as well as an update in your customer account. International shipping time of arrival varies from country to country.

RETURN POLICY

ALL RETURNS ARE STORE CREDIT ONLY
ALL RETURNS MUST BE ACCOMPANIED WITH THE ORIGINAL RECEIPT.

If you are not satisfied with an item that you have purchased, you may return the item within 7 days of the delivery date for in-store or online credit only, less shipping and handling costs. Return shipping costs is the responsibility of the customer. We will not accept any returns or exchanges after 7 days of the delivery date.

To make a return or exchange, the product(s) must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned or exchanged unless the item was received defective. Returns or exchanges must include original receipt, all tags, accessories, and packaging or we won't accept the return. Returns or exchanges made after 7 days of the delivery date will be returned back to the customer.

ITEMS THAT ARE NOT RETURNABLE 

All Face Masks
All marked down items are final. We do not accept returns on sale items. 
We do not accept returns on sunglasses, watches and jewelry. 
We do not accept returns on used, opened packages, books, CDs and DVDs.
We do not accept returns on items that have been worn or washed. 
We do not accept returns on swimsuits and underwear.

If at any chance you received an item that is the wrong size, color, or completely different from what you have ordered, please notify us within 7 business days to process a return. We will pay all shipping costs for any orders we process & ship incorrectly. If the item you ordered isn't in stock we will refund your full amount in the same form of payment you made.

Shipping 
To return your product, you should mail your product to: The Fresh Yard, 41 E. 8th St., Suite 102, National City, CA, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.